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Welcome to Radium Themes support page. Here we will be tackling support questions for the following themes

NewsFront - http://goo.gl/1lDyLy

Newscore - http://bit.ly/1myaPs9

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like the DEMO SITES). But we cannot provide any customization on the theme. Theme Customisation means modifying the appearance or functionality of the theme beyond what the theme options provide or the demo shows.

Also please understand that we cannot offer compatibility with each and every plugin out there.  They are way too many. We do test the themes with some popular ones however. Therefore if you encounter some compatibility issues report them to us and we will test and see if we can resolve them.  

Before submitting the ticket.

1. Make sure that you are running the latest version of WordPress. 

2. Make sure that you are running the latest version of theme. 

3. Make sure that you deeply checked theme's documentation and try to search for public tickets in case of someone else asked the same question before. 

4. Try to deactivate all plugins (except plugins recommended by the theme) and see if problem is resolved or not.

5. Update all plugins to the latest version.

  Featured Articles

10 Things to Check Before Leaving a Support Ticket

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How to optimize Newsfront Speed

1. Parallelize downloads across hostnames. - A cdn will be very handy to help resolved. It will make delivery of file very fast across the world. ...

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An Introduction to the Visual Composer page builder

WordPress is great, and being able to customize your WordPress run website is just the icing on the cake. However not all of us are coding gurus. Heck, some ...

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  Public Ticket Activity

WYSIWYG DIGITAL bbpress template page   Updated 1 hour ago   24   NewsFront Theme Most recent comment from Franklin Gitonga: Hi, I had a look at the translation and it seems the .mo file is loading but not all strings have been translated. That is why some parts are in english. Kindly see our guide on how to ... Jacco Color of the wiget title header border   Updated 6 days ago   3   NewsFront Theme Most recent comment from Jacco: Hi Frank, Thanks for the fix! It works great :) Fahad Read more link on slider doesn't work   Updated 6 days ago   1   NewsFront Theme Most recent comment from Fahad: Hi, Read more link on the slider of category pages doesn't work. Could you please guide how to make it working on click? I have attached shot. Regards. Fahad How to add custom html in footer   Updated 1 week ago   2   NewsFront Theme Most recent comment from Franklin Gitonga: Hi Fahad, To place code in the footer , you can use a custom function. Below is an example. Place it in the function php of the child theme or in a plugin.  add_action( 'radium_footer', ... Bryan columns distorted home page   Updated 2 weeks ago   3   NewsFront Theme Most recent comment from Bryan: My website is live and I do not want a broken homepage. In the screenshot, the TRENDING AND POPULAR module is truncated.  This was one of the main features that made me purchase. Please ... Fahad How can i change the URL of logo   Updated 2 weeks ago   2   NewsFront Theme Most recent comment from Franklin Gitonga: Hi Fahad, It is possible to programmatically change the url using a filter. Here is an example you can add to the code.  /** * Custom logo url */ add_filter( 'home_url', ... Jesper Color under Widget name   Updated 2 weeks ago   2   NewsFront Theme Most recent comment from Jesper: Hi Frank, Some of my support tickets are more than a month old. Could someone please have a look at them? info@rerank.de disable rating   Updated 3 weeks ago   4   NewsFront Theme Most recent comment from info@rerank.de: Hello, do you have still any feedback on how I can solve the problems? Fahad Built in form with file upload facility   Updated 3 weeks ago   1   NewsFront Theme Most recent comment from Fahad: Hi, Does this theme come with built in form with file upload facility so i can use in my contact us page? Best Regards. Gabriel Purchase Key is not Calid   Updated 26 July, 2016   1   NewsFront Theme Most recent comment from Gabriel: Hi, my site is asking to activate the theme, but when I try to do it it says: Your purchase key is not valid. I tried the Manual activation and the same happens. Jesper Date   Updated 17 July, 2016   5   NewsFront Theme Most recent comment from Jesper: Working perfect! Thanks Jesper Shop icons keep coming back   Updated 14 July, 2016   1   NewsFront Theme Most recent comment from Jesper: Hi, In Theme Options - Header, we have ticked off woocommerce header tools. But they are still there! We can't turn them off so they are not shown. Is it not the right place we are ... Jesper Google Ads will not center   Updated 14 July, 2016   1   NewsFront Theme Most recent comment from Jesper: Hi, I can't get our Google Ads to center. No matter what I do, they keep on adjusting to left. In the theme options I have made sure they are set to center, as well as in the widget. But no ... Jesper Social Counter......not counting   Updated 14 July, 2016   1   NewsFront Theme Most recent comment from Jesper: Hi, I can´t get the social counter to work. I have tried with both page name and ID for Facebook, but nothing works. Same goes for Instagram. What could this be? Cheers, Egor Social Buttons Icons   Updated 11 July, 2016   1   NewsFront Theme Most recent comment from Egor: Hello! So, I want to change one fontawesome icon to another (i.e. I want to replace behance icon to vk icon) in the header social icons area and other places where this icon will ...
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